Disk or memory error occurred

Fresh install of smartdraw, recieve this error on most attempts on template opening,"Disk or memory error occurred", applied the update from website, reduced the error occurance, but it still happens. Anyone have any suggestions? Could be a rights issue as the user is restricted....

Trevor,

What version is this?  This could be a default print driver confliction, or if a more recent version of SmartDraw, possibly a confliction with the download on demand feature for the template or symbols.  We have Knowledge Base Articles for the various versions so you can download the symbols and templates directly.  The Knowledge Base is located here:

http://www.smartdraw.com/support/knowledgebase/index.aspx

Regards,

SmartDraw Support

I'm actually getting this on the activated version of 2010, but only for copy/paste operations.

I'm running Windows 7 RTM. Copy/paste worked fine in the trial version, and as soon as I converted it stopped and now gives me a disk or memory error.

Copy/paste works fine in other programs, FYI.

Craig,

Try the following and see if it makes a difference: 

While SmartDraw is closed right click on the Desktop shortcut for SmartDraw and choose "Run as Administrator".  Does that resolve the copy / paste issue?  If so, close SmartDraw and right click on the Desktop icon again and choose "Properties".  Then go to the "Compatibility" tab and put a check mark in "Run this program as an administrator".  Then click "Apply" and "OK".

Let me know if you have further issues.

Regards,

SmartDraw Support

Resolved!

This did the trick, although it's curious that when this was installed as a trial version copy/paste worked fine. It wasn't until the program was activated that the issue came up, but nonetheless this solved it.

Thanks for your help!

cp

I have the same error on smartdraw 2010. However I'm the local admin on the computer and it's running on windows xp.