Dear Mohammed,
We responded to your personal support inquiry eariler, requesting your SDR file. The issue could be due to having too many "Effects" (e.g. drop shadows) applied to your diagram. The "Effects" can be turned on or off via the Shape Style Group under the Home Ribbon Tab. If you have many "Effects", try turning them off to see if that resolves the issue.
That is just a guess at this point as we would need your file in order to be sure of that solution.
Regards,
SmartDraw Support